Gift Help

Yes, but keep in mind many service-oriented merchants automatically factor in an additional percentage to cover any gratuity you may leave or incidental charge you may incur. When using your card at restaurants, it’s best to have an available balance that is 20 percent greater than your bill, and when using your card at hotels and car-rental agencies, check with the merchant to find out how much, if any, they over-authorize their transactions.

Yes, however, an authorization of at least $75 may be held on your account. This authorization may not be removed from your account for several days. To avoid this over-authorization, simply pay for your gas inside the service station.

At a merchant or store, you can use your card by selecting “credit” at the merchant’s card terminal. Also, you may obtain a PIN (personal identification number) for debit transactions (see “How do I set up my PIN”). Once you have a PIN, you can select “debit” at the point of sale. If you are making a purchase online or over the phone, just make sure the billing address you provide matches the one registered to your card. All of these options are subject to transaction fees. Please see your Terms and Conditions for a listing of the associated fees.

You must be at least 13 years old to purchase a Gift Card.

You cannot reload your Gift Card – it is a one-time-use card.

You can use your card where debit cards are accepted in the U.S.  Just look at the checkout for the brand mark that matches your card - Visa® or MasterCard®. Plus, your card can also be used for online and phone purchases.

Sorry – you cannot withdraw cash from your Gift Card. It is for point-of-sale, online and phone purchases only.

Since January 1, 2004, Visa® regulations have required issuers to label non-credit products such as prepaid cards with the term “debit.” Although the card is labeled “debit,” the cardholder should select “credit” and sign for purchases to indicate the transaction is authorized.

Simply call the customer service number on the back of your card. Keep in mind, it may take a little time for our system to register your new number.

Call the customer service number on the back of your card and the automated system will provide easy instructions on how to change your PIN.

You can reset the PIN by calling customer service at the phone number provided on the back of the card. When prompted, select “2” (for “All Other Calls”), and a customer service representative will verify your identity and reset the PIN.

You may register your Gift Card online at MyPrepaidBalance.com by creating an account, adding your card and editing the default registration information to your own information. Registering your card will provide the additional security required to allow you to check your balance, view your transaction history, use your card for phone and online purchases, and request a replacement should your card become lost or stolen.

You can get your card balance and a list of all your transactions by logging into MyPrepaidBalance.com or by calling the customer service phone number on the back of your card. 

No. Gift Cards are for domestic use only and, as such, can only be used in the United States and areas considered to be U.S. territories, including Puerto Rico, Northern Mariana Islands, U.S. Virgin Islands, American Samoa and Guam.

There are a few fees to keep in mind. Take a look at the Terms and Conditions by logging into your account for the associated fees. If you have any questions about fees, feel free to call the customer service number on the back of your card.

Yes, it’s possible but only if the merchant allows split-tender transactions (see “What is a split-tender transaction and how does it work?”).

These transactions are reflected in your available balance but won’t be finalized until posted by the merchant. The amount listed may not be the actual final amount.

Sometimes your purchase is for a greater amount than what’s on your card. And since you can only spend what you load, you will need to split the payment across multiple methods. Depending on the merchant’s policy, you can request a split-tender transaction – just use an additional card or alternative payment method to cover the remaining cost of the purchase beyond your card’s balance. Keep in mind, some merchants may only allow you to do this if the second method of payment is cash or a check. Also, online and most mail-order merchants do not permit split-tender transactions. There is no guarantee that every merchant will accept two forms of payment, such as two prepaid cards.

When making a purchase in-person, the merchant may have attempted to process the purchase for a greater amount than what is available on the card. If this happens, ask the merchant to split the payment across multiple methods. You can only spend what you load on your card – any amounts beyond that will cause a decline. You also may have selected “gift” instead of “credit” or “debit” to run the transaction (see “How do I use my card?”).

No worries. If your card has been lost or stolen*, call 1-866-496-6183. A live agent will walk you through obtaining a replacement card. Keep in mind, there will be a $5 fee assessed to your card balance to replace your card. It may take up to 10 days to receive your replacement card. A lost or stolen Gift Card cannot be replaced if the card was never registered via MyPrepaidBalance.com

*Registered cards are FDIC insured.